工作职责:
Duties and Responsibilities
1.Helping new users to access network, email, voicemail, Intranet Apps and IT related equipment.
2.Support on Laptop and Desktop OS Issues, and other Business related applications, Installation and configuration of software and hardware on desktop systems, including printers, scanners, networking, virus protection, installation of security patches and bug fixes to ensure desktop systems are up to date.
3.In charge of recovery, re-installation of failed desktop and laptop computers. Liaising with suppliers, reporting faults and booking service calls.
4.Respond to IT inquiries ensuring requests are effectively responded and resolved in time.
5.Support IT infrastructure related initiatives, such as new office IT design/implementation/moving, project management
6.Housekeeping on IT inventory, which includes PC details, License of all software, Servers and IT peripherals.
任职要求:
Qualifications
1.Minimum 3 years of experience in an IT support or technical environment, with significant personal computer and/or client / server platform experience.
2.Bachelor degree in computer science or computer-related field, IT Certifications are preferred.
3.Strong knowledge, skills and hands-on experience, including, not limit on Microsoft OS, Office 365, Windows 2012/2016 server + Active Directory, Symantec Server, Mac OS, Cisco Network
4.Well versed in the solutions and optimization of user settings, software support, installation of hardware and software, network connectivity, e-mail accounts, security settings and other related tasks.
5.Proven ability to troubleshoot and resolve hardware and software issues including root cause problem resolution in time.
6.Time management skills including demonstrated ability to prioritize and resolve hardware and software related issues.
7.Solid experience of Incident, asset management and change management etc. -ITIL awareness. And ITIL foundation certification is a plus.
8.Language–Proficiency in read writing and speaking Chinese and English.
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